Support Engineer, L2

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LocalStack

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

☁️ SaaS

⚡ Productivity

SaaS • Productivity • Developer Tools

LocalStack is a tool that enables developers to run and test their AWS applications locally, facilitating faster development and reducing AWS costs. By serving as a localized emulator for AWS, LocalStack simplifies the development and testing process, allowing teams to focus on building and deploying applications without the overhead of managing AWS dev accounts. It offers features like local AWS service emulation, enhanced development speed, and reduced complexity in cloud application testing. This makes it a popular choice among development teams looking to improve productivity and efficiency in cloud-based projects, all while minimizing cloud expenses.

📋 Description

• Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure. • Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies. • Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks. • Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

🎯 Requirements

• Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure. • Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies. • Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks. • Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service. • Proficient in any major programming language (preferably Python) *(required)* • Knowledge of PowerShell, Bash, or other scripting languages *(advantageous)* • Strong expertise in AWS *(required)* • Experience with Docker and container networking *(required)* • Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK *(required)* • Familiarity with Kubernetes and Helm *(advantageous)* • Familiarity with Azure or other cloud platforms *(advantageous)* • Familiarity with Snowflake *(nice to have)* • Proficiency with Git and GitHub — branching, pull requests *(required)* • Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar *(advantageous)* • Strong understanding of Linux, macOS, and Windows • Skilled in reading and analysing logs to identify and reproduce issues • Familiarity with relational and non-relational database systems • Excellent written communication — ticket responses, documentation in both English and Portuguese • Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese • Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow • Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly

🏖️ Benefits

• Fully remote • Competitive salary • Annual company retreat • 2 extra company-wide holidays • Friendly and inclusive workplace culture (community guilds and online company events)