Support Analyst, L2

🕒 May 23

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Infios

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1001 - 5000 employees

We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.

📋 Description

• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software. • Quantify issues and provide supporting data if issues are escalated to the ERP Vendor. • Manage the WMS environments and migration of configurations between environments. • Support the operation and continuous improvement of the monitoring of our cloud solutions. • SQL performance monitoring, index, and query tuning. • Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles.

🎯 Requirements

• BS/BA in Computer Science, MIS, or equivalent; • 5+ years of technical customer support experience. • 3+ years of experience with SQL/Oracle. • Hands-on experience with Linux systems. • Advantage: Experience in software development. • Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud). • Advantage: Experience with supply chain, distribution, and interface technologies.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options