L3 Support Engineer

🕒 May 19

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Jitterbit

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 Private Equity Round on 2020-11

SaaS • API • Artificial Intelligence

Jitterbit is a company providing a unified AI-infused low-code platform called Harmony for integration, orchestration, automation, and app development. Their platform helps streamline operations and accelerate business transformation by connecting applications, data, systems, and processes. Jitterbit offers an Integration Platform as a Service (iPaaS), API management, and capabilities for seamless integration with thousands of applications, including Salesforce Data Loader, EDI, ERP integration, and more. Their solutions cater to diverse roles such as IT, finance, human resources, and marketing, with use cases like asset tracking, employee expense management, and lead generation, among others.

📋 Description

• Jitterbit is seeking a Senior Support Engineer to join our L3 team. • Collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers. • Work with Angular, Java, C++, Tomcat, Apache HTTP server, Postgres, Linux, Jenkins, Docker, and Kubernetes. • Have support responsibilities on robust, scalable, and distributed systems that operate flawlessly 24x7x365. • Take ownership of escalated customer issues. • Provide coaching to Level 1 and Level 2 Technical Support Representatives.

🎯 Requirements

• Advanced/fluent English • Experience in either software development or L3 support roles. • Strong problem-solving, debugging, and analytical skills with great attention to detail • Able to understand the code and fix issues if necessary. • Recreates field problems for verification and analysis enabling quick resolution for customers or for further escalation as needed. • Demonstrates a good level of written and verbal communication skills; adapting approach/style to different situations/audiences. • Uses logical reasoning to break down and work through a situation/problem to arrive at an outcome, solving complex problems with minimal guidance. • Create excellent technical documentation of issues and processes • Provide coaching to Level 1 and Level 2 Technical Support Representatives • Experience with teams working remotely

🏖️ Benefits

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes. • Career development and mentorship • A flexible, remote-friendly company with personality and heart