Cyber Infrastructure Expert Support Engineer

🕒 April 16

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Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Troubleshoot and resolve various technical incidents for Acronis customers and partners • Build and maintain strong relationships with customers and partners • Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues • Training and mentoring junior team members by sharing technical expertise and best communication practices • Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products • Be a technical expert in cloud and hybrid datacenter solutions created by Acronis.

🎯 Requirements

• 3+ years experience on infrastructure support engineer role • Additional languages are an advantage (Spanish, French, Portuguese, German) • Strong hands-on experience with administration and troubleshooting across multiple Linux distributions • Excellent communication skills and a customer-focused mindset • Proven ability to troubleshoot and resolve non-standard, complex technical issues efficiently • Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline • Experience with traffic inspection, routing, and bandwidth analysis • Experience working with enterprise-level virtualization or container solutions such as: VMware ESXi Microsoft Hyper-V KVM Virtuozzo • Fluent English (written and verbal).

🏖️ Benefits

• Our corporate culture centers on innovation, accountability, and impact. • We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. • Flexible work arrangements.