IT Support Analyst – Performance and Availability

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🕒 April 16

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Lanlink Informática Ltda.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🔒 Cybersecurity

🤖 Artificial Intelligence

IT • Cybersecurity • Artificial Intelligence

Lanlink Informática Ltda. is a Brazilian technology company that specializes in providing IT infrastructure and services tailored to improve business productivity across various sectors. They offer solutions in data management, artificial intelligence, cybersecurity, and productivity enhancement, focusing on both the private and public sectors, including agriculture, education, energy, finance, and retail. With decades of experience, Lanlink is dedicated to modernizing the technological landscape of organizations, ensuring efficiency and effectiveness in their operations through innovative technological solutions.

📋 Description

• Use observability tools to monitor metrics, logs and events that indicate the status of IT services; • Configure automatic alerts to quickly detect any anomalies or performance degradations in IT assets; • Investigate collected data to identify root causes of issues, bottlenecks or service failures; • Anticipate potential problems before they affect end users through predictive analysis and trend monitoring; • Recommend and implement improvements to infrastructure or applications to optimize service performance; • Document actions taken, analyses and improvements made to maintain a detailed history and facilitate future interventions; • Support initiatives aimed at increasing the availability, reliability and performance of IT services; • Collaborate with other IT infrastructure teams to ensure solutions align with observability and performance best practices; • Execute simulations and tests to ensure services can recover quickly from incidents or failures.

🎯 Requirements

• Bachelor's degree completed or in progress in Information Technology (IT) or a related field. • Proven experience in the specialty cited, documented via employment records, official work registration or a declaration from a public or private institution where the candidate has previously worked. • ITIL 4 training with a minimum duration of 12 (twelve) hours. • Official ITIL 4 Foundation certification or higher. • Official Zabbix 7 Certified Professional (ZCP) certification or higher. • Elastic Certified Engineer certification or higher.

🏖️ Benefits

• Health plan: Hapvida, Bradesco or Unimed (according to regional collective bargaining agreement rates); • Dental plan: Hapvida Odonto or Bradesco Dental; • Meal or food allowance (Vale Alimentação or Vale Refeição); • Life insurance fully paid by Lanlink; • Totalpass; • Pharmacy partnership/discount program; • University partnership/tuition agreement; • Corporate learning platform; • Newborn welcome kit (Welcome Baby Kit); • Moodar platform.