Support Engineer, SAP MM-eWM

🕒 April 5

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications • Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience • Configure, present, and discuss best practices and functionalities of SAP eWM and MM modules • Support client customizations and share experience and best-practices advice • Develop, or work with a developer to deliver, application break fixes for critical product defects • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity • Contribute proactively to a 24x7x365 support organization, including working flexible hours • Collaborate with team members in a virtual team environment across different client situations • Contribute to knowledge-sharing methodologies, diagnostic tools, and creative processes to improve client experience • Research, troubleshoot, support, test, package, and deliver fixes for SAP application issues in complex integrated environments

🎯 Requirements

• 5+ years relevant SAP experience, particularly with MM/eWM modules • 5+ years direct support of application end-users in a corporate environment • Proven experience in MM-eWM integration, troubleshooting, and configuration • Demonstrated ability to support Brazil-specific localizations in MM processes, including Nota Fiscal, tax calculation, and integration with fiscal solutions • Experience in highly customized environments, including Z routines, user-exits, and enhancements • Ability to handle critical incidents in SLA-driven environments • Proven documentation and knowledge-transfer experience, including KT sessions, runbooks, and solution documentation • Track record in SAP implementations, rollouts, or application support • Relevant working knowledge of supported business processes • Analytical and logical problem-resolution skills • Knowledge of maintenance/patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules • Strong SAP application functionality, tables, and relationships knowledge • Deep knowledge of SAP customization/extension methodologies • Excellent development skills using the SAP toolset • Ability to work independently and as part of a team • Ability to work calmly and professionally in high-pressure situations • Ability to work remotely from a home-based office in a virtual environment • Extensive knowledge of multiple SAP modules across SAP 4.x and ECC releases • Bachelor’s degree in computer science, Information Technology, or a related field • Fluency in both English and Portuguese is required

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of top-performing team members • Flexible hours required for a 24x7x365 support organization • Remote work from a home-based office • Virtual team environment • Diverse and inclusive work environment • Equal Employment Opportunity Employer • Opportunities to grow and learn new skills • Meaningful work and team collaboration