Support Engineer, SAP MM-eWM

🕒 April 5

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. • Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules. • Knowledge of related to Mexican localization tax and regulatory requirements. • Support client customizations, sharing experience and best practices advice. • Develop or work with a developer to deliver application break fixes for critical product defects. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

🎯 Requirements

• 5+ years relevant SAP experience particularly with MM/eWM Modules. • 5+ years direct support of application end-users in a corporate environment. • Proven experience in MM-eWM (integration, troubleshooting, configuration). • Demonstrated ability to support Brazil-specific localizations in MM processes (e.g., Nota Fiscal, tax calculation, integration with fiscal solutions). • Experience working in highly customized environments (Z routines, user-exits, enhancements). • Ability to handle critical incidents and working under SLA-driven environments. • Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation). • A track record of successful roles in SAP implementations, rollouts or application support. • Relevant working knowledge and understanding of supporting business processes.

🏖️ Benefits

• Compensation, bonuses, and benefits that match the skills of our top-performing team members.