Technical Product Support Engineer – AMER

🕒 March 31

🌐 Brazil, Mexico, +1 more countries – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Telnyx

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $2.1M Seed Round on 2014-08

Consulting • Logistics • Telecommunications

Telnyx is a modular, cloud-native platform that enables the creation of custom communications and connectivity applications. It offers a comprehensive suite of APIs accessible through intuitive SDKs and web tools. Telnyx provides AI-powered connectivity solutions, programmable networking, IoT SIM cards, and private global networks for high-quality communication services. Their platform is designed to improve customer experience through AI-powered voice solutions and offers low-latency AI services using GPU-powered infrastructure. Telnyx supports various industries by providing tools for building secure, scalable, and innovative communication and connectivity solutions worldwide.

📋 Description

• Troubleshoot complex customer issues across networking, APIs, voice, messaging, IoT, and AI products • Investigate issues using Postman, cURL, Wireshark, Linux terminal, and internal tooling • Debug integrations and analyze logs alongside engineering teams • Collaborate with customers, vendors, and engineering teams to resolve cases • Contribute to bot-building and workflow automation for an AI-first support model • Build automations and turn repetitive tasks into cron jobs • Document solutions and improve self-service resources • Learn VoIP protocols, internal systems, and new technologies as the role evolves

🎯 Requirements

• Background in Computer Science, IT, networking, or equivalent hands-on experience • Solid understanding of networking fundamentals, including DNS, routing, IP addressing, and HTTP/HTTPS • Experience with REST APIs, webhooks, and tools like Postman or cURL • Proficiency with the Linux terminal, including navigating filesystems, reading logs, and running commands • Highly proficient in English, both written and verbal • Familiarity with scripting or programming in Python, Bash, JavaScript, or similar is nice to have • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering is nice to have • Experience using n8n, Zapier, Git/GitHub, or similar is nice to have • Availability to work AMER timezone, 9am–6pm Monday to Friday

🏖️ Benefits

• Financially stable and profitable company • Environment of continuous learning and growth • Remote work arrangement • Opportunity to contribute to an industry-shaping company • Opportunity to develop product expertise and technical skills