Retention Specialist

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🕒 June 24

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Inbound support to students via phone and WhatsApp to probe and understand the reasons for enrollment cancellation; • Execute procedures in internal systems to retain the student and prevent them from leaving the college; • Identify the student’s needs and provide practical, objective solutions; • Use systems to record interactions and perform service-related actions.

🎯 Requirements

• Be at least 18 years old; • Minimum education: High school diploma; • Good communication skills; • Sales experience is a plus; • Negotiation and persuasion skills; • Basic computer skills and typing.

🏖️ Benefits

• Transportation allowance; • Meal voucher and/or food allowance; • Life insurance; • Funeral assistance; • Childcare assistance / Babysitter allowance / Support for children with disabilities; • Product discounts; • Dental care; • Family Health+; • Discounts for gyms / sports activities; • Educational partnerships with course discounts; • Career development plan; • Pet plan; • Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).