Senior Pre-Sales Consultant

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🕒 May 15

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Strong experience in CX Solution Architecture or Process Consulting and BPO. • Mandatory knowledge (certifications desirable if available): Cloud (AWS, Google Cloud, or Azure); AI (deep knowledge of prompting); Conversational AI tools (Twilio, ElevenLabs, etc.); knowledge of telecom, chatbots and CRM systems (Salesforce, Zendesk, etc.). • Proficiency in Design Thinking and Service Blueprinting for AI-first journeys. • Ability to configure "Proofs of Value" using AI. • Experience in API orchestration and integrating legacy systems (CRMs, ERPs). • Techniques: Facilitating executive workshops (Design Sprints) and impactful storytelling.

🎯 Requirements

• Bachelor's degree completed (MBA or post-graduate degree is a plus) • Proven experience in information security • Advanced/fluent English; Spanish desirable for meetings.

🏖️ Benefits

• Meal voucher and/or food allowance • Life insurance • Funeral assistance • Childcare allowance / support for children with disabilities • Product discounts • Dental coverage • Medical coverage • Discounts on gyms / sports activities • Educational partnerships with course discounts • Career development plan