Customer Solutions Architect

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Atlan Stormwater

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Engineering • Environmental Services • Sustainability

Atlan Stormwater is a company dedicated to providing comprehensive stormwater management solutions, focusing on both water quantity and quality. Established in 1972, Atlan manufactures a range of products including stormwater detention and retention systems, hydrocarbon capture technologies, and gross pollutant traps. The company emphasizes sustainable practices by integrating green infrastructure into urban environments to enhance water filtration, mitigate flooding, and promote clean waterways for communities. Atlan also offers design assistance and maintenance services to ensure optimal performance of their systems over time.

51 - 200 employees

Founded 1972

📋 Description

• At Atlan, the customer Journey is broken into three parts - Onboarding, Adoption and Innovation. The Customer Solution Architects (CSA) are integral in helping our customers through all three phases of their journey. • The CSA team works closely with the Customer Success Manager as well as Customer teams of Data Architects, Data Engineers and Data Platform owners to onboard customers onto Atlan, drive Atlan adoption through Value Streams and use the power of Active Metadata to automate and innovate. • During the Onboarding phase, the CSA team focuses on Integrating Atlan into the customer tech stack. Integrations include Snowflake, Redshift, Databricks, Bigquery, DBT, Tableau, Looker and many more.During the Adoption phase, the CSA team focuses on driving Value Stream adoption for use cases such as Data Discovery, Data Governance, Metric Management, Embedded collaboration and more. • During the Innovation phase, the CSA team drives significant customer value by using Active Metadata to power automation and Innovation in the form of use cases such as Auto PII detection, Active metadata management, dynamic data pipeline management and more. • The CSA team is also the bridge between the Customer Experience Group and Product and Engineering, working closely to ensure customer feedback is communicated to product, and guiding the future growth of Atlan. • As part of the the CSA team, you will build expertise in tools in the Modern Data Stack and be the trusted advisor to help and guide Customer stakeholders. • As part of the CSA team, you will partner closely with Sales, Product, Engineering and Marketing to build thought leadership and expertise in Active Metadata category!

🎯 Requirements

• You have 5+ years experience as a Data Engineer + customer facing technologist e.g (Solutions Architect, Consulting, Field Engineer, Solutions Engineer, Sales Engineer). • Extensive experience across the different types of tooling in the data estate including OLAP/OLTP databases, data warehouses, ETL, BI, etc. • You are proficient in SQL and have a good understanding of Enterprise Data Warehousing and Data lake architecture, with previous experience in Redshift, Snowflake, Databricks, BigQuery or similar. • Experience in Python scripting, and a desire to deepen your knowledge in current technologies as well as learn new ones. • Knowledge of Cloud architecture fundamentals - Highly available fault tolerant systems, IAM policies, security groups, networking (vpc peering and privatelink). • Experience/Knowledge of Data flow architecture/orchestration/transformation tools. • Expertise in managing customer challenges to resolution. • Based in the US, with the willingness to occasionally travel to customers.

🏖️ Benefits

• Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. • Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit. • A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.