Resource Coordinator

🕒 July 28

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Atlas Technica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💸 Finance

Cybersecurity • Finance

Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.

📋 Description

• Schedule engineering calendars and support tickets for a global support organization operating across multiple time zones. • Coordinate IT resources to support the completion of tasks and ensure efficient resource utilization. • Coordinate the scheduling of work with internal resources and client contacts. • Schedule remote and onsite technical resources through ConnectWise Manage. • Evaluate, prioritize, and assign IT support requests, following up as needed to ensure outstanding items are completed. • Monitor service personnel schedules to maintain appropriate support coverage and prevent scheduling conflicts. • Monitor resource schedules to support timely service delivery and accurate time entry on service requests. • Ensure ticket deadlines and service commitments are met. • Keep clients informed of scheduling changes, service updates, or outages. • Support client satisfaction and assist with resolving complaints or service concerns. • Survey clients to measure satisfaction with the services provided. • Communicate efficiently and professionally through instant messaging, phone calls, and the ticketing system. • Perform additional organizational and coordination duties as assigned.

🎯 Requirements

• Strong communication and interpersonal skills, including the ability to provide excellent customer service. • Ability to calmly and professionally manage frustrated client calls or challenging situations while identifying solutions that work for everyone involved. • Strong organizational and time-management skills. • Strong attention to detail. • Strong decision-making and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • English-language proficiency sufficient for professional communication in a business environment. • College degree or equivalent professional experience. • Strong and reliable internet connection that supports disruption-free video and audio calls. • Quiet remote working environment with a professional background suitable for client and internal video meetings.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Great perks • Professional development opportunities