Resource Coordinator

🔥 6 minutes ago

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Atlas Technica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💸 Finance

Cybersecurity • Finance

Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.

📋 Description

• Ensure that engineers in the support department are utilized to their full capacity • Address issues of scheduling and coordination of work • Responsible for scheduling engineering calendars and tickets for a global support organization across several time zones • Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization • Coordinating scheduling of work with internal resources and client contacts • Scheduling internal and onsite technical resources in our ticketing system (ConnectWise Manage) • Evaluating, prioritizing and assigning IT to support requests, following up where needed • Monitoring service personnel schedules to ensure support coverage • Monitoring resource schedules for prompt service delivery and time entry on service requests • Ensuring ticket deadlines are met • Keeping customers informed of scheduling or service changes or outages • Ensuring client satisfaction and resolving complaints • Surveying clients to measure client satisfaction • Efficiently communicating through instant messages, phone calls, and a ticketing system

🎯 Requirements

• Strong communication and interpersonal skills • Strong customer service skills • Strong organizational and time management skills • Strong attention to detail • Strong decision-making and problem-solving skills • Ability to multi-task in a fast-paced environment • English language skills sufficient for professional communication in a business environment • College degree or equivalent work experience • Strong and stable internet connection • Quiet environment with a professional background • Experience in the MSP industry (desirable) • Experience with MSP tools and ticketing systems (desirable) • 3 or more years of customer service experience (desirable) • Experience as a dispatcher, resource, or service coordinator (desirable)

🏖️ Benefits

• competitive salary • comprehensive benefits • great perks