Service Operations Analyst – Pod

🔥 0 minutes ago

🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlas Technica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💸 Finance

Cybersecurity • Finance

Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.

📋 Description

• Act as the Service Operations point person for one or more service delivery pods • Provide visibility into open actions, blockers, service risks, and operational dependencies • Drive structured follow-up, accountability, ownership, and consistent execution • Partner with managers and stakeholders to improve operating rhythm and reduce friction • Drive QBR readiness and post-QBR follow-through • Monitor client health indicators, backlog trends, SLA risks, service escalations, CSAT/NPS inputs, and other operational signals • Track QBR and leadership-review action items, opportunities, and service concerns to completion • Coordinate support-related projects, timelines, action items, dependencies, documentation, meeting follow-up, and owner accountability • Serve as a client-facing operational partner during support-related initiatives • Participate in client meetings to review status, clarify next steps, gather requirements, and maintain commitments • Align internal execution with client expectations alongside Support Managers and Project Managers • Surface risks, delays, and coordination gaps early • Own and evolve billing-related workflows, including billing alignment, usage trends, exceptions, and revenue-impacting gaps • Manage quote visibility and follow-through on proposals, pricing, and approvals • Build checks and balances for accurate, timely, and measurable Admin and Associate execution • Own complex cross-functional workflows end to end and improve process design • Define standards, expectations, and service levels for Service Operations workflows • Monitor dashboards, progress views, and operational trackers • Support Service Ops workflows in Monday.com, ConnectWise Manage, Power BI, and related systems • Maintain visibility into aging work, SLA issues, billing/process gaps, and pod-level risks • Partner with leadership on metrics, operating visibility, and dashboard usage • Coordinate across Service, Project Managers, Support Managers, Finance, and other stakeholders • Communicate status, risks, blockers, and next steps • Identify manual or repetitive work for simplification, automation, or reassignment • Support AI, automation, and workflow-improvement opportunities • Measure improvements in manual workload and consistency • Contribute to a scalable pod support model

🎯 Requirements

• 3+ years of experience in service operations, business operations, project coordination, or a related operational role • Ideally experience within an MSP, IT services, or professional services environment • Strong follow-through, ownership, and accountability • Ability to manage multiple cross-functional priorities in a fast-paced environment • Excellent written and verbal communication skills • Strong judgment in ambiguous situations, including knowing when to escalate and when to drive resolution directly • Experience with Monday.com, ConnectWise Manage, Power BI, Excel, or similar operational systems • Comfort working across technical and non-technical teams • Ability to create structure, improve workflows, and keep work moving without relying solely on management escalation • Strong attention to detail and operational discipline • Willingness to operate as a senior individual contributor in an evolving role • Experience supporting QBRs, client health reporting, or service delivery visibility • Exposure to billing workflows, quote/proposal management, utilization tracking, or financial process coordination • Ability to identify patterns, turn ambiguity into structure, and improve operating processes • Process-oriented mindset focused on scale, simplification, and operational maturity • Leadership maturity and ability to influence outcomes without direct people-management authority • Technical aptitude or interest in service-delivery systems, reporting, and workflow automation

🏖️ Benefits

• Competitive salary • Comprehensive benefits • Great perks • Professional and career development opportunities