Technical Client Success Manager

November 17

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $135k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Atmosera

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Cloud Computing • SaaS • Cybersecurity

Atmosera is a leading transformation services provider that specializes in Microsoft Azure solutions. They empower organizations to adopt, secure, and optimize their Azure environments, delivering managed services, cloud security, and technical training. With a focus on modern technology and human expertise, Atmosera offers services in Azure migration, application development, DevOps, data modernization, and security. They have been recognized for their excellence with the highest level of Microsoft Certification, ensuring high-quality service and client satisfaction.

51 - 200 employees

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Manage a portfolio of strategic and growth level client accounts to foster long-term business relationships to derive maximum value from client’s investment in Atmosera’s solutions • Increase client satisfaction through regular meetings to understand business needs, technical objectives, communicate activity progress, and serve as technical liaison between client and Atmosera’s operational and solution teams • Drive additional revenue and retention within your assigned client portfolio • Understand and articulate the technical and business strategies and value roadmap for Atmosera’s solutions as they relate to client needs • Act as a client escalation point to drive resolution in a timely, proactive manner by involving the appropriate teams • Identify risks to the client achieving their business goals and work with the appropriate Atmosera teams to mitigate risks • Supervise customer health by monitoring and understanding Atmosera’s solutions and by stewarding client happiness • Act as a client advocate, driving cross-functional teams across our solution platform including Architecture, Professional Services, Sales, Finance, and Client Support • Act as a technical expert and evangelist to train and upskill the technical aptitude of their cross functional teammates within Azure • Being the technical advisory resource to our client portfolio about Azure spend, optimizations • Provide clients with environmental intelligence and documentation utilizing Azure Dashboards and workbooks

🎯 Requirements

• Must have a client first approach • Strong leadership skills which encourage confidence with clients • Skilled at empathizing with people to understand their needs and desires • Ability to convey a sense of urgency when servicing clients' needs • AZ-900 Preferred • Must be highly motivated and transparent to clients through regular meetings and calls • Proven experience driving retention and revenue expansion • Embrace and respond well to change in a dynamic, fast paced environment • 4+ years of client facing experience in a services role, preferably with a SaaS or consulting company • Strong understanding of cloud infrastructure technology, ideally Azure • Experience in solving client technical questions and inquiries • Critical thinking and problem-solving skills • Excellent Communication skills with the ability to explain technical concepts in layperson terms • Able to make rational decisions under pressure • Strong project management skills

🏖️ Benefits

• 100% Employer-Paid Health, Vision, and Dental Insurance for employees • Company-Paid Life, AD&D, Short and Long-Term Disability Insurance • Generous Paid Time Off (PTO) • 11 Paid Holidays • Community Service Leave • Employee Recognition and Reward Program