Product Onboarding Specialist

🕒 September 23

💃 Latin America – Remote

💵 $1.5k - $2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 48 days.
• Jobs at this company usually fill in 44 days.

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Atomic - Remote Jobs

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Atomic - Remote Jobs is a recruitment platform that connects tech professionals in Latin America and Canada with remote career opportunities at startups and established companies worldwide. It operates a remote job board and offers personalized candidate support and matching, focusing on roles in engineering, design, marketing, and operations while emphasizing transparency, long-term career fit, and remote-first work arrangements.

📋 Description

• Guide new customers through onboarding end to end, from kickoff calls to go-live • Become an expert on the platform, including availability, rates, payments, site maps, reporting, and guest communication • Deliver tailored demos using simple, practical examples • Build onboarding plans, setup checklists, and follow-up emails after every call • Identify and proactively address common points of confusion • Share customer insights, recurring questions, and pain points with product and engineering • Maintain organized notes, next steps, and setup details in CRM and tracking tools • Remain calm, responsive, and organized during peak-season urgency

🎯 Requirements

• 2+ years of customer-facing experience, ideally in SaaS onboarding, implementation, customer success, support, or product training • Experience onboarding or training customers on a software product • Ability to explain complex software in plain language to non-technical users • Curiosity about product details and enjoyment of becoming the go-to expert • Strong organization and follow-through across calls, notes, and next steps • Comfort with CRM, helpdesk, or project-tracking tools • Excellent written and spoken English • Patience and empathy with users who feel overwhelmed by new tools • Experience in hospitality, reservations, booking, or payments software is a bonus • Background in implementation work with complex, configurable setups is a bonus • Experience turning customer feedback into clear, actionable notes for product teams is a bonus

🏖️ Benefits

• Remote setup with schedule overlap for customer calls and team collaboration • Growth paths into customer success ownership, implementation leadership, product education, or customer operations • A lean, hands-on team where your work is visible and valued • The chance to help small businesses in outdoor hospitality modernize and grow • Direct influence on the product through the customer insights you bring back

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