Business Process Consultant – ServiceNow

🔥 5 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atos

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Manage and facilitate client workshops to define as-is and to-be processes with sponsors, stakeholders, and subject matter experts • Communicate with stakeholders at all levels within customer organizations • Work with the Project Manager to support delivery within agreed timelines and budget • Rationalize complex information and articulate user needs for technical and non-technical audiences • Develop functional specifications, gap analysis reports, process flow diagrams, and user stories for Agile and Waterfall engagements • Ensure user stories include clear acceptance criteria for development and testing • Perform backlog refinement, including prioritization and estimation support • Bridge business and technical teams to resolve business and technology challenges • Support sprint planning, execution, reviews, and retrospectives • Define test scenarios and support User Acceptance Testing, including defect documentation and enhancement tracking • Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep • Prepare training materials and deliver train-the-trainer or end-user training sessions • Promote continuous process improvement using process metrics, KPIs, and dashboards

🎯 Requirements

• BA/BS Degree in IT, IS or business-related field or equivalent professional experience • 5+ years of experience in IT business process analysis and optimization • Primary focus on the ServiceNow platform • Strong analytical and business process optimization skills • Expertise in process modeling, requirements analysis, and functional documentation • Excellent written and verbal communication skills • Strong workshop facilitation and presentation abilities • Strong stakeholder management and relationship-building skills • Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices • Solid understanding of ServiceNow platform capabilities and solution design principles • Advanced English • Preferred: CMDB, ITSM and ITOM

🏖️ Benefits

• Diversity and inclusion embedded in Atos's DNA • Commitment to a fair work environment • ESG and CSR commitments • Professional development through training delivery and train-the-trainer opportunities