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Senior Technical Consultant – Service Now

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

Where this job comes from

Posted on Atos's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Atos

Atos

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Work closely with customers to understand and translate business and technical requirements into effective ServiceNow solutions • Design, configure, develop, and implement ServiceNow platform capabilities • Lead successful solution delivery • Focus on ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB, and GRC • Work with HP Service Manager, BMC/Remedy, SaaS solutions, and web technologies • Lead and facilitate functional design workshops • Create design specifications based on out-of-the-box functionality and customer requirements • Lead technical delivery, including solution design, configuration, development, testing, and implementation • Direct small technical or cross-functional teams within complex solution environments • Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, and technical discussions • Perform hands-on technical implementation using HTML, XML, JavaScript/AJAX, and integrations such as Web Services, SOAP, Email, and MID Server

🎯 Requirements

• Advanced English • Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline • 5+ years of hands-on experience in the design, development, and deployment of solutions on the ServiceNow platform • Strong expertise in ServiceNow platform capabilities, scripting, and integrations • Equivalent experience with other enterprise ITSM platforms will also be considered • Strong understanding of IT Service Management (ITIL) processes, metrics, and key performance indicators (KPIs) • Hands-on experience with HTML, CSS, XML, and JavaScript/AJAX • Experience developing ServiceNow integrations using Web Services, SOAP, Email, MID Server, and plugins • Strong knowledge of LDAP, VPN, SSL, and related infrastructure concepts • Proven leadership experience guiding small teams and contributing to project delivery • Ability to produce clear and structured technical and customer-facing documentation

🏖️ Benefits

• Diversity and inclusion embedded in Atos's DNA • Commitment to a fair work environment • ESG-focused employer • Opportunities to work on AI-powered, secure, end-to-end digital services and digital transformation projects

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