Attentive
Marketing • SaaS • Artificial Intelligence
Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.
Senior Customer Success Manager, Strategic - West
October 31
🇺🇸 United States – Remote
💵 $100k - $135k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Attentive
Marketing • SaaS • Artificial Intelligence
Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.
📋 Description
• Take ownership of relationships with our Strategic clients • Lead their program strategy in a consultative and data-driven fashion • Run all facets of their acquisition and messaging program • Own the customer relationship at strategic goal alignment during implementation • Work in close coordination with Sales, Technical Account Managers, and New Product Specialists • Responsible for accurate revenue and renewal forecasting • Design and implement strategic account plans • Identify opportunities to expand the customers suite of Attentive products
🎯 Requirements
• 5+ years of CS or Account Management experience required (ideally at a marketing/software company) • Strong understanding of growth and retention techniques and strategies • Previously have worked closely with engineering and product teams to define requirement and implement solutions • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools • Interest in software and entrepreneurship
🏖️ Benefits
• Competitive perks and benefits • Health & wellness • Equity
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