Attio
B2B • SaaS • Artificial Intelligence
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.
Support Operations Lead
October 29
🏄 California – Remote
🐊 Florida – Remote
+7 more states
💵 $120k - $150k / year
⏰ Full Time
🟠 Senior
⚙️ Operations
Attio
B2B • SaaS • Artificial Intelligence
Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.
📋 Description
• Lead and scale support operations function end-to-end • Design and implement proactive, data-driven workflows • Manage and enhance tools that power support ecosystem • Lead initiatives to leverage AI and automation • Create scalable playbooks and workforce management systems • Build and maintain dashboards tracking customer satisfaction and team performance • Partner with cross-functional teams • Create and manage internal enablement and training programs
🎯 Requirements
• 4+ years in Support Operations or CX Ops within a B2B SaaS environment • Strong understanding of modern support technology stacks and automation platforms (Intercom, Fin, Zapier/Make/n8n, BI tools, APIs, SQL) • Skilled at using AI to improve support workflows, drive efficiency, and maintain high quality at scale • Exceptionally organized with the ability to turn ambiguity into structure • Confident working with data to uncover trends, measure impact, and inform decisions • Excellent written and verbal communication skills • Proactive problem-solver
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities • Remote work options • Tailored compensation packages
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