ServiceNow Consultant – Developer

🕒 May 6

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Atturra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

💰 Post-IPO Equity on 2022-11

B2B • SaaS • Technology

Atturra is a dynamic and diverse business focused on technology-driven transformation projects in Australia. They are committed to ongoing learning and career growth for their employees, emphasizing skills development and making a real difference in people’s lives through their work. At Atturra, talented individuals from various industries come together to redefine the future and deliver high-profile technology projects.

📋 Description

• Develop and maintain ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules • Execute platform enhancements, upgrades, and feature enablement in line with roadmap priorities and governance standards • Provide advanced troubleshooting, root cause analysis, and technical support across the ServiceNow platform • Support business and IT stakeholders in shaping requirements and converting them into robust, scalable designs • Lead improvements to CMDB data quality, governance, and lifecycle processes, ensuring accuracy and service alignment • Establish and refine platform processes, standards, and documentation for a growing and maturing instance • Monitor platform usage and performance, identifying opportunities for automation, optimisation, and enhanced user experience • Maintain accurate technical documentation, knowledge articles, and configuration inventories

🎯 Requirements

• 8+ years of ServiceNow development experience, ideally supporting multiple ITSM adjacent modules (ITSM, CSM, SOM preferred) • Strong hands on experience with ServiceNow configuration, scripting (JavaScript/Glide), Flow Designer, UI policies, and integrations (REST/SOAP) • Demonstrated experience improving CMDB governance, data models, relationship mapping, and operational processes • Familiarity with platform architecture, upgrade planning, best practice patterns, and lifecycle management for a growing instance • Solid understanding of ITIL processes and proven ability to embed structure within maturing ITSM environments • Strong problem solving ability with experience diagnosing complex ServiceNow issues across modules • Excellent communication skills with the ability to partner effectively with both technical teams and business stakeholders • ServiceNow Certified System Administrator (CSA) required; additional CIS certifications (CSM, ITSM, Discovery, or SOM) are highly regarded

🏖️ Benefits

• Employee benefits, recognition, and wellbeing platform • Career growth via succession planning, internal promotions, and mentorship opportunities • Ongoing investment in professional development through industry and technology certifications, and study assistance • Mental health support through our Employee Assistance Program • Support for family and caring responsibilities, including paid parental leave • Employee referral program, with monetary incentives offered