Customer Experience Specialist, English, Spanish

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🕒 2 days ago

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Aura Home, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

Aura Home, Inc. is a company specializing in the sale of beautifully designed, WiFi-connected digital photo frames. Their frames are known for their high-definition displays, ease of use, and ability to store and display unlimited photos and videos, allowing users to relive precious memories. Aura emphasizes the ability to share photos easily through their app, enabling friends and family to add photos from anywhere. With a focus on creating meaningful connections and preserving memories, Aura Home markets its products as perfect gifts for loved ones. The company also uses cookies on its website to enhance user experience and measures the effectiveness of its advertising campaigns.

📋 Description

• Support customers via email, phone, and chat, delivering a high-quality, human-first experience • Handle a full range of customer queries in a solution-focused, customer-centric way • Work with team members and other departments to represent the voice of our customers and to continuously improve processes and products • Collaborate with Product, Engineering, and Operations to improve customer experience and reduce friction points

🎯 Requirements

• Fluent in English and Spanish (written & spoken) • 1+ year customer support experience (email/chat/phone environment) • Experience with Zendesk or similar CRM tools • Strong communication and empathy skills • Technical aptitude (iOS / Android apps, connectivity troubleshooting) • High attention to detail and problem-solving ability • Comfortable learning new tools, systems, and technologies quickly • Flexibility to work 2–5 weekends during peak periods

🏖️ Benefits

• Competitive compensation, including an employer-sponsored 401(k) — and we fully match the first 4% of contributions • Comprehensive health plans: we pay up to 100% of the premium for employees and ~50% for families • Generous stock option program, which begins vesting after 1 year at the company • Flexible time off – you’re required to take off at least 10 days in addition to all company holidays • A monthly fitness and wellness allowance of up to $150 • Lunch and snacks on us every day in our NYC and SF offices