Customer Support Representative – Contact Center Agent

🔥 12 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Aureon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📡 Telecommunications

🏢 Enterprise

🔒 Cybersecurity

Telecommunications • Enterprise • Cybersecurity

Aureon is a Midwest-based telecommunications and IT services company that provides fiber network connectivity, dedicated internet access, unified communications, carrier and wholesale transport, and data center services alongside managed IT, security (managed firewall, infosec), backup and disaster recovery, Cloud WAN and consulting. The company supports businesses with infrastructure, contact center and technical support, virtual ISP services, and on-demand talent and program leadership, serving industries such as banking, education, government, healthcare, retail and nonprofits.

📋 Description

• Telephone Support – perform telephone support as scheduled. • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts. • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. • Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. • Support coworkers – provide procedural advice and assistance to other representatives.

🎯 Requirements

• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner • Excellent written and oral communication skills, including strong listening skills • Intermediate to advanced computer skills with emphasis on Internet knowledge • Aptitude for providing superior customer care • Must exhibit dependability, adaptability and flexibility • Basic math skills • Creative thinking and reasoning ability • Experience in sales, marketing, or promotions preferred

🏖️ Benefits

• 100% remote working employment model • Comprehensive training on hardware and software applications for qualified applicants • Knowledge and experience relating to basic computer applications • Competitive compensation and full benefits package for full-time employees • Health, Dental, Vision, and Life Insurance Plans • 401K • PTO