Customer Experience & Growth Coordinator

8 hours ago

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Aurum Software

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Software • Legal • SaaS

Aurum Software is a company specializing in legal software solutions. They offer products like Astrea for small and medium law firms and Themis for large law firms and legal departments. Their software aims to automate legal processes, improve management efficiency, and integrate various aspects of legal work, enabling lawyers to focus on delivering outstanding results. With over 100,000 clients, Aurum Software has been recognized for its innovative and user-friendly solutions in the legal technology market.

51 - 200 employees

Founded 1993

☁️ SaaS

📋 Description

• Lead the Strategy & Growth team, ensuring clarity, pace, and prioritization of the initiatives with the greatest impact on the customer base; • Build and drive the CX growth agenda, turning hypotheses and data into tests, learnings, and consistent strategies; • Ensure that successful experiments become structured, scalable processes within the operation; • Partner with other areas — CX, Product, Marketing, and Data — to build sustainable engagement and expansion levers; • Monitor and communicate results with a focus on metrics such as revenue (NRR), engagement, adoption, habit, and base efficiency; • Support the Communications & Growth management in designing the squad’s OKRs and in the area’s strategic planning; • Foster a culture of experimentation, continuous learning, and data-driven decision making — both within the team and across other fronts; • Ensure operational efficiency of initiatives, optimizing team effort and available resources; • Team follow-up and development: provide frequent feedback, support individual development, promote listening rituals and knowledge sharing, and cultivate a safe, collaborative, results-oriented environment; • Structure the Strategy & Growth area: define routines, ceremonies, processes, and documentation standards that ensure clarity, autonomy, and consistency in the team’s deliveries.

🎯 Requirements

• Previous experience with growth strategies, structured experimentation, or strategic CX projects, with a focus on driving real business impact; • Leadership experience; • Experience designing and executing A/B tests, analyzing metrics, and formulating data-driven hypotheses; • Strong analytical skills, with proficiency in retention and revenue metrics such as NRR, churn, LTV, CAC, and others; • Continuous learning mindset with a focus on innovation, efficiency, and impact; • Strong communication skills for handovers and alignment across teams; • Organizational skills and experience structuring processes.

🏖️ Benefits

• Meal/Food Allowance: R$ 1,100.00 per month on a flexible card, with no payroll deduction. • Home Office Allowance: R$ 135.00 per month, with no payroll deduction. • Health Plan: Bradesco (national coverage). • Dental Plan: SulAmérica. • Life Insurance. • Childcare Assistance: for children up to 5 years old. • Gympass/Wellhub: a wellness platform focused on physical activity and overall health. Access to thousands of gyms, studios, live classes, and wellness apps under a single monthly subscription. • Conexa Saúde: a digital health platform covering several specialties. Employees have access to 2 free mental health (psychologist) consultations and 2 free nutrition consultations per month. • Guapeco: pet health plan with simple enrollment, national coverage, and reimbursements up to 100%. • Language School Partnerships: discounted programs for English and Spanish through OpenEnglish, Fluentia, and Instituto Cervantes, available online and in-person. • Profit Sharing (PLR): if the team meets the annual target, everyone receives profit sharing. • Relax Week: business days between Christmas and New Year’s Day are company days off to rest and enjoy the holidays. • Workstation Support: in addition to providing a company laptop, we offer a one-time home workstation allowance of R$ 2,400.00. • Birthday Day Off: one full day off during your birthday month to rest and enjoy. • Great Place to Work: we are recognized as one of the best companies to work for in Latin America and Brazil. • And more: a culture of feedback, development guilds, an Individual Development Plan (PDI) during onboarding, Aurum Talks, regular all-company meetings, transparency in OKRs, celebratory events, performance reviews, development programs, and other initiatives that help people grow.