Junior Customer Success Analyst

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Aurum Software

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Software • Legal • SaaS

Aurum Software is a company specializing in legal software solutions. They offer products like Astrea for small and medium law firms and Themis for large law firms and legal departments. Their software aims to automate legal processes, improve management efficiency, and integrate various aspects of legal work, enabling lawyers to focus on delivering outstanding results. With over 100,000 clients, Aurum Software has been recognized for its innovative and user-friendly solutions in the legal technology market.

51 - 200 employees

Founded 1993

☁️ SaaS

📋 Description

• Safeguard Aurum's MRR, ensuring clients in your portfolio consistently and properly use Astrea in their routines to achieve the expected success through a quality experience. • This is accomplished through proactive outreach, strategic consulting, group trainings, webinars for the customer base, 1:Many initiatives and support for reactive requests.

🎯 Requirements

• Experience in Customer Success (Ongoing) or related areas (onboarding, CX, etc.); • Strong verbal and written communication; • Basic knowledge of data analysis and CX metrics; • Time management and prioritization skills; • Facilitation skills for large groups and one-on-one sessions; • Conflict and crisis management skills. • It’s a plus if you have: • Experience with tech-touch and/or 1-to-many strategies in CS; • Experience in the legal market; • Experience with SenseData; • Experience with Reclame Aqui.

🏖️ Benefits

• Meal/Food Allowance: R$ 1,100.00 monthly on a flexible card, without payroll deduction. • Home Office Allowance: R$ 135.00 monthly, without payroll deduction. • Health Plan: Bradesco (national coverage). • Dental Plan: SulAmérica. • Life Insurance. • Childcare Allowance: for children up to 5 years old. • Gympass/Wellhub: a wellness platform focused on physical activity and holistic health. Provides access to thousands of gyms, studios, live classes and wellness apps for a single monthly fee. • Conexa Saúde: a digital health platform offering various specialties. Aurum employees have access to 2 free psychological consultations and 2 free nutritional consultations per month. • Guapeco: pet health plan with simple enrollment, national coverage and reimbursements up to 100%. • Language School Partnership: discounts for English and Spanish courses with OpenEnglish, Fluentia and Instituto Cervantes, available online and in-person. • Profit Sharing (PLR): if the team meets the annual target, everyone receives a share of the profits. • Relax Week: we do not work on business days between Christmas and New Year’s to rest and enjoy the end of year as each person prefers. • Workplace Setup Allowance: in addition to providing a laptop, we provide R$ 2,400.00 to set up a comfortable home workspace. • Birthday Day Off: you get one full day off during your birthday month to rest and celebrate. • Work at a Great Place to Work©: we are recognized as one of the best companies to work for in Latin America and Brazil. • And much more! We offer a feedback-driven culture, development guilds, individualized development plan during onboarding, Aurum Talks, regular all-company meetings, transparent OKRs, celebratory events, performance reviews, development programs and other processes that help grow Aurum employees.