Customer Success Analyst

🕒 July 8

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stake

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.

📋 Description

• Develop a deep understanding of our customers, products and operational processes • Work directly with customers to solve complex problems, build trust and deliver exceptional experiences • Analyse customer trends, identify opportunities for improvement and help shape Stake's operations and customer experience • Transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors • Collaborate closely with Product, Engineering, Operations and Risk teams

🎯 Requirements

• Experience in customer service, customer support, operations or another customer-facing environment • Enjoy solving problems, investigating issues and identifying opportunities for improvement • Communicate clearly and confidently, both in writing and in conversation • Analytical, detail-oriented and comfortable using data and insights to support decision-making • Take ownership, learn quickly and enjoy working in a fast-moving environment • Interest in technology, investing, financial services or how great products and businesses scale • Bonus: Worked with CRM, customer support or case management platforms • Bonus: Used customer feedback, reporting or operational data to improve processes or customer experiences • Bonus: Worked in fintech, financial services or another regulated industry • Bonus: Supported customers using investing, trading or financial products • Bonus: Contributed to operational improvement, quality assurance or risk-related initiatives

🏖️ Benefits

• Professional development allowance • Health insurance • Parental leave • Wellbeing support • Annual leave swap days and mental health days • Team days and talent referral bonus