Stake
51 - 200 employees
Founded 2017
đž Finance
đł Fintech
đ„ B2C
Finance âą Fintech âą B2C
Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.
Customer Success Analyst
đ„ 30 minutes ago
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Stake
51 - 200 employees
Founded 2017
đž Finance
đł Fintech
đ„ B2C
Finance âą Fintech âą B2C
Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.
đ Description
âą Develop a deep understanding of our customers, products and operational processes âą Work directly with customers to solve complex problems, build trust and deliver exceptional experiences âą Analyse customer trends, identify opportunities for improvement and help shape Stake's operations and customer experience âą Transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors âą Collaborate closely with Product, Engineering, Operations and Risk teams
đŻ Requirements
âą Experience in customer service, customer support, operations or another customer-facing environment âą Enjoy solving problems, investigating issues and identifying opportunities for improvement âą Communicate clearly and confidently, both in writing and in conversation âą Analytical, detail-oriented and comfortable using data and insights to support decision-making âą Take ownership, learn quickly and enjoy working in a fast-moving environment âą Interest in technology, investing, financial services or how great products and businesses scale âą Bonus: Worked with CRM, customer support or case management platforms âą Bonus: Used customer feedback, reporting or operational data to improve processes or customer experiences âą Bonus: Worked in fintech, financial services or another regulated industry âą Bonus: Supported customers using investing, trading or financial products âą Bonus: Contributed to operational improvement, quality assurance or risk-related initiatives
đïž Benefits
âą Professional development allowance âą Health insurance âą Parental leave âą Wellbeing support âą Annual leave swap days and mental health days âą Team days and talent referral bonus
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