Customer Success Operations Analyst II

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🕒 6 days ago

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications • Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities • Develop and maintain a deep understanding of our Customer Success tools, processes and procedures • Provide internal end-user support for Customer Success tools • Identify areas for process improvement and propose solutions to increase efficiency and scalability

🎯 Requirements

• BA/BS degree • 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance • Self-starter, able to navigate in a high-pressure, fast-paced environment • Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally • Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment • Strong interpersonal, verbal and written communication skills • Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools) • Experience with CRM, Customer Success Management and/or Support Case Management tools

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe