Customer Success Analyst (Mid-level)

🕒 July 7

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

☁️ SaaS

🤝 B2B

📋 Compliance

🔥 Funding within the last year

💰 $118.1M Private equity on 2025-09

SaaS • B2B • Compliance

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of clients in the ongoing phase. • Lead the customer journey with a regular follow-up cadence, clear action plans and a strong focus on results. • Ensure adoption of and engagement with the platform, connecting system usage to real, measurable outcomes on construction projects. • Act proactively to identify and resolve issues, preventing risks and ensuring clients achieve their expected objectives. • Negotiate commercially when necessary to secure client retention. • Identify expansion opportunities within the portfolio, such as new projects, upsells and cross-sells, in partnership with relevant teams. • Analyze portfolio data (usage, engagement and customer health) to inform decisions. • Maintain a digital mindset, show curiosity about new technologies and an interest in understanding how Artificial Intelligence can transform processes, experiences and outcomes.

🎯 Requirements

• Bachelor's degree completed or in progress in Civil Engineering, Architecture or related fields. • Solid experience in the construction sector (builders/developers). • Intermediate to advanced experience with Excel and MS Project. • Experience in commercial roles or Customer Success. • Experience with construction planning and/or cost management and ERPs (Sienge, TOTVS, Mega, others). • Availability for periodic travel (approximately every 2 months). • Knowledge of or interest in Artificial Intelligence technologies: tools, applications and concepts.

🏖️ Benefits

• Meal allowance / meal voucher. • Health and dental insurance. • Home office allowance. • Profit-sharing program. • Setup kit voucher. • Life insurance. • Birthday day off. • GoGood | Conexa. • Health and wellness promotion program. • Corporate partnerships and discounts.