Relou RH
1 - 10 employees
Founded 2023
Olá! Meu nome é Rebeca Louise e eu atuo de forma estratégica em todos os subsistemas de RH. Meu foco é auxiliar você empresário a gerir pessoas de forma estratégica, valorizando lucro e bem estar simultaneamente.
Customer Success Manager – Mid-Level (Digital Products)
Job not on LinkedIn
🔥 4 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Relou RH
1 - 10 employees
Founded 2023
Olá! Meu nome é Rebeca Louise e eu atuo de forma estratégica em todos os subsistemas de RH. Meu foco é auxiliar você empresário a gerir pessoas de forma estratégica, valorizando lucro e bem estar simultaneamente.
📋 Description
• Conduct onboarding and guide customers through their journey; • Develop consultative relationships and ensure an excellent customer experience; • Serve as the primary point of contact between the client and internal teams; • Monitor key success and satisfaction metrics; • Identify upsell and cross-sell opportunities in partnership with the sales/commercial team; • Organize follow-up and strategic alignment meetings; • Record information and track action plans in the CRM; • Share insights with internal teams to continuously improve products and processes.
🎯 Requirements
• Experience in Customer Success, Customer Service, or Client Relationship roles; • Experience in marketing agencies, technology companies, or digital product businesses; • Excellent verbal and written communication skills; • Analytical, organized, and problem-solving mindset; • Ability to manage multiple clients and priorities simultaneously; • Results-oriented with a focus on retention and customer experience.
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