Customer Success Manager – Mid-Level (Digital Products)

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🕒 July 3

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Relou RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

👥 HR Tech

💼 Consulting

🤝 B2B

HR Tech • Consulting • B2B

Relou RH is a human resources services company focused on building strong teams and cultures. Led by Rebeca Louise, the firm provides strategic assessments and consulting in various HR subsystems, targeting businesses in their hiring processes across marketing, technology, engineering, and architecture. The company specializes in recruitment, selection, personnel management, strategic management, training and development, process analysis, and behavioral analysis.

📋 Description

• Conduct onboarding and guide customers through their journey; • Develop consultative relationships and ensure an excellent customer experience; • Serve as the primary point of contact between the client and internal teams; • Monitor key success and satisfaction metrics; • Identify upsell and cross-sell opportunities in partnership with the sales/commercial team; • Organize follow-up and strategic alignment meetings; • Record information and track action plans in the CRM; • Share insights with internal teams to continuously improve products and processes.

🎯 Requirements

• Experience in Customer Success, Customer Service, or Client Relationship roles; • Experience in marketing agencies, technology companies, or digital product businesses; • Excellent verbal and written communication skills; • Analytical, organized, and problem-solving mindset; • Ability to manage multiple clients and priorities simultaneously; • Results-oriented with a focus on retention and customer experience.