Senior Customer Success Manager

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Jitterbit

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔌 API

🤖 Artificial Intelligence

💰 Private Equity Round on 2020-11

SaaS • API • Artificial Intelligence

Jitterbit is a company providing a unified AI-infused low-code platform called Harmony for integration, orchestration, automation, and app development. Their platform helps streamline operations and accelerate business transformation by connecting applications, data, systems, and processes. Jitterbit offers an Integration Platform as a Service (iPaaS), API management, and capabilities for seamless integration with thousands of applications, including Salesforce Data Loader, EDI, ERP integration, and more. Their solutions cater to diverse roles such as IT, finance, human resources, and marketing, with use cases like asset tracking, employee expense management, and lead generation, among others.

📋 Description

• Relationship cultivation: Lead the development and nurturing of strong, long-term relationships with our existing customer base. • Strategic partnership: Drive strategic agendas and initiatives in collaboration with our clients. • Effective communication: Serve as the primary point of contact for customer inquiries, concerns, and strategic discussions, using outstanding verbal and written communication skills. • Innovative problem-solving: Bring an entrepreneurial mindset to identify creative solutions and continuously improve customer outcomes. • Collaborative excellence: Work closely with cross-functional teams to ensure seamless delivery and customer success. • Local presence: Based in São Paulo, Brazil, you will be Jitterbit’s local representative for our LATAM clients.

🎯 Requirements

• Proven track record in managing and growing B2B customer accounts. • Ability to identify and pursue upsell and cross-sell opportunities. • Preferably a background in sales. • Exceptional communication skills for in-person meetings, phone conversations, and written correspondence in both Portuguese and English. • Strategic thinking and planning skills to develop and execute effective account and territory plans. • Experience in a high-growth, fast-paced startup environment, enabling rapid learning of the Jitterbit product and value proposition. • Familiarity with SaaS and B2B technology sales, with the ability to navigate complex customer landscapes. • Experience with integration, iPaaS, or API management is a plus (not required). • Entrepreneurial mindset with a proactive, creative approach to problem-solving. • Strong organizational skills and meticulous attention to detail for effective account management and issue resolution. • Collaborative nature, able to work seamlessly with colleagues from diverse backgrounds to achieve shared goals. • Demonstrated adaptability, resilience, emotional intelligence, and cultural empathy. • Experience with CRM systems, communication platforms (e.g., Slack), and product usage data analysis.

🏖️ Benefits

• Join a growing leader in the Integration Platform as a Service (iPaaS) space. • Be part of a mission-driven company transforming the industry by changing how customers use APIs within business-critical processes. • Career development and mentorship opportunities. • Flexible, remote-friendly culture with personality and heart.