Junior Customer Success Analyst

Job not on LinkedIn

🔥 27 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aurum Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

⚖️ Legal

☁️ SaaS

Software • Legal • SaaS

Aurum Software is a company specializing in legal software solutions. They offer products like Astrea for small and medium law firms and Themis for large law firms and legal departments. Their software aims to automate legal processes, improve management efficiency, and integrate various aspects of legal work, enabling lawyers to focus on delivering outstanding results. With over 100,000 clients, Aurum Software has been recognized for its innovative and user-friendly solutions in the legal technology market.

📋 Description

• Establish and maintain effective communication with customers throughout the onboarding journey. • Conduct consultations, training sessions, and masterclasses on best practices and the proper use of the platform. • Ensure customer activation during onboarding and support the implementation of the tool in law firm workflows. • Take a proactive approach to retention by identifying early cancellation risks and proposing actions to increase engagement and adoption. • Map customers’ goals and expectations, aligning business needs with the solution provided. • Track basic onboarding metrics and record interactions, progress, and risks in internal systems. • Collaborate with Product, Support, and Sales to ensure a consistent customer experience. • Contribute to the team’s KRs and to the sustainable growth of customers and the company.

🎯 Requirements

• Bachelor’s degree completed or in progress. • Basic knowledge of Customer Success and an interest in developing a career in the field. • Familiarity with Google Workspace. • Strong communication skills and the ability to lead online meetings, presentations, and training sessions. • Organization skills to document customer interactions, track requests, and conduct follow-ups. • Interest in understanding customer processes and needs and helping customers make the most of the platform’s features. • Clear, empathetic communication and a strong focus on active listening. • Organization and time-management skills to support multiple customers and activities. • Collaborative profile and ability to work effectively with teams and interact with different departments. • Proactivity, a willingness to seek solutions, and eagerness to learn from new challenges. • Flexibility in handling changes, feedback, and different contexts. • Results-oriented mindset and interest in tracking and contributing to the team’s goals and KRs. • Initial experience in Customer Success, Onboarding, Support, or Customer Service is a plus. • Familiarity with technology companies, SaaS products, or B2B models is a plus. • Interest in or knowledge of the legal industry, law firm management, or solutions for this market is a plus.

🏖️ Benefits

• Meal/Food Allowance: BRL 1,300 per month on a flexible benefits card, with no payroll deduction. • Home Office Allowance: BRL 135 per month, with no payroll deduction. • Health Insurance: Nationwide Bradesco plan. • Dental Insurance: SulAmérica plan. • Life Insurance. • Extended parental leave, including adoption leave and leave for same-sex couples and single-parent families. • Childcare assistance for children up to 5 years old. • Gympass/Wellhub. • Conexa Saúde, including 2 free psychological consultations and 2 free nutritional consultations per month. • Guapeco: nationwide pet health plan with reimbursements of up to 100%. • Partnership with a language school, offering discounts on English and Spanish courses. • Profit-Sharing and Results-Based Bonus (PLR). • Relax Week: business days between Christmas and New Year’s Day off. • Home Office Setup Allowance of BRL 2,400, plus a company-loaned laptop. • Birthday Day Off. • Opportunity to work at a Great Place to Work© company. • Feedback-driven culture, development guilds, an Individual Development Plan (IDP) during onboarding, Aurum Talks, regular meetings, OKR transparency, celebratory initiatives, performance reviews, and development programs.

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