Dynamics 365 CRM Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 25%

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AM53 Smart Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

AM53 Smart Solutions is a consultancy and solutions provider focused on optimizing processes and productivity for the payments market. The company offers technical and business analysis, Business Intelligence strategy and implementation, custom application development, and specialized services around Verifone PAYware CMS (issuance and acquiring). AM53 also provides HR recruitment services for technology professionals and delivers integration products and connectors for payment systems.

📋 Description

• Serve as an external consultant and provide specialized support to the end client’s global CRM team. • Configure, customize, and enhance solutions in Microsoft Dynamics 365 CRM. • Develop and maintain plugins, workflows, Power Automate flows, scripts, components, business rules, and platform extensions. • Translate business needs into viable functional and technical solutions. • Collaborate on the management of entities, forms, views, and business rules. • Design and maintain automation flows using Power Automate. • Participate in the development of supporting applications using Power Apps. • Contribute to initiatives aimed at optimizing and digitizing internal processes. • Collaborate on integrations between Dynamics 365 and enterprise systems. • Participate in defining and validating interfaces with MuleSoft, internal systems, and external services. • Perform technical testing and monitor integration-related incidents. • Analyze and resolve second-level support incidents. • Perform corrective and evolutionary maintenance. • Participate in deployments and validations across development, testing, and production environments. • Contribute to the technical documentation of solutions and procedures. • Participate in Agile ceremonies (Scrum). • Collaborate with business, architecture, integration, and infrastructure teams. • Contribute to software development best practices and quality standards.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Telecommunications, or a related field. • Candidates with a higher-level technical qualification and relevant experience will also be considered. • 1–3 years of experience with Microsoft Dynamics 365 CRM. • Experience participating in CRM system development or support projects. • Required knowledge of Microsoft Dynamics 365 CRM. • Required knowledge of Power Automate, Power Apps, C#, JavaScript, Microsoft Dataverse, SQL Server, and REST APIs. • Preferred knowledge of Azure Functions, Git, MuleSoft integrations, Omnichannel for Customer Service, Copilot Studio, and AI capabilities applied to CRM. • Strong analytical and problem-solving skills. • Results-oriented mindset. • Proactive and self-motivated approach. • Commitment to continuous learning. • Teamwork and effective communication skills. • Focus on internal customers. • Ability to work in international environments. • Fluency in Spanish. • Technical English (minimum B2 level).

🏖️ Benefits

• No benefits, perks, or additional compensation were explicitly provided.

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