Author Health
51 - 200 employees
Founded 2023
👥 B2C
🧘 Wellness
💰 $115M Series A - Author Health on 2023-06
B2C • Wellness
Author Health is a coordinated behavioral healthcare provider that delivers team-based mental health and care management services for people with complex mental health needs, including dementia, severe depression and anxiety, bipolar disorder, PTSD, schizophrenia, and substance use disorders. They combine virtual psychiatry, nurse practitioners, licensed clinical social workers, and in-person care managers to integrate clinical care with community services and insurance partners (including Medicare and Medicare Advantage plans), focusing on whole-person care, HIPAA-compliant information sharing, and improved quality of life.
Patient Support Specialist
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Author Health
51 - 200 employees
Founded 2023
👥 B2C
🧘 Wellness
💰 $115M Series A - Author Health on 2023-06
B2C • Wellness
Author Health is a coordinated behavioral healthcare provider that delivers team-based mental health and care management services for people with complex mental health needs, including dementia, severe depression and anxiety, bipolar disorder, PTSD, schizophrenia, and substance use disorders. They combine virtual psychiatry, nurse practitioners, licensed clinical social workers, and in-person care managers to integrate clinical care with community services and insurance partners (including Medicare and Medicare Advantage plans), focusing on whole-person care, HIPAA-compliant information sharing, and improved quality of life.
📋 Description
• Handle all incoming patient inquiries with professionalism, efficiency, and compassion, serving as the primary point of contact for every patient. • Adhere strictly to the Inbound Call Procedure and Scripting, including the Standard Greeting Script, for consistent and empathetic communication. • Triage and resolve common inbound call reasons, including initial scheduling, re-scheduling, appointment troubleshooting, insurance/billing questions, patient feedback/complaints, medication status questions, and urgent patient needs • Provide support for appointment management, including verifying appointment times and rescheduling appointments.
🎯 Requirements
• 2+ years of experience in customer service or customer-facing roles • 2+ years of experience in healthcare • Fluent in English and Spanish
🏖️ Benefits
• Employees may also be eligible for retention bonuses at 6 months and 1 year, with additional opportunities for pay growth based on performance and tenure.
Apply NowSimilar Jobs
🔥 27 minutes ago
Patient Customer Service Specialist providing exceptional service in a behavioral health organization. Verifying insurance eligibility and assisting patients with billing inquiries in a remote setting.
🔥 37 minutes ago
Remote Customer Service Representative providing support related to dental insurance and coverage. Engaging with members and potential members through inbound calls during open enrollment.
🔥 3 hours ago
Support representative assisting insurance agents navigating the ACA enrollment process. Fully remote role requiring customer service experience and reliable internet access.
🇺🇸 United States – Remote
💵 $16 / hour
💰 $6.6M Venture Round on 2017-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🔥 3 hours ago
Agent Support Representative providing assistance to insurance agents across the country for ACA enrollment. Fully remote position requiring specific state residency and customer service experience.
🇺🇸 United States – Remote
💵 $16 - $18 / hour
💰 $6.6M Venture Round on 2017-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🔥 3 hours ago
Agent Support Representative helping insurance agents navigate ACA enrollment process via remote calls. Supporting a healthcare startup with excellent remote work benefits and a people-first culture.
🇺🇸 United States – Remote
💵 $16 / hour
💰 $6.6M Venture Round on 2017-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
