AUTO1 Group
B2C • Marketplace • Transport
AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.
Customer Service Representative – Online Check-Out
Job not on LinkedIn
October 22
🗣️🇩🇪 German Required
AUTO1 Group
B2C • Marketplace • Transport
AUTO1 Group is Europe's leading digital automotive platform, specializing in the buying, selling, and financing of used cars. The company utilizes a range of products and services to maximize value for both car dealers and consumers, including Europe-wide platforms for purchasing and remarketing cars. AUTO1 Group also offers digital financing solutions and aims to enhance the consumer experience through its brands, AUTO1. com and Autohero.
📋 Description
• Be the first point of contact and guide customers from the online order through verification • Investigate order status in close collaboration with colleagues from other departments • Ensure smooth delivery of our vehicles • Maintain an overview of pending tasks at all times and set priorities within the team • Contribute to ensuring customers receive their new car as quickly as possible
🎯 Requirements
• Previous experience in private customer support • Enjoy communicating by phone and via chat • Customer service is your passion • Excellent time management and the ability to handle multiple tasks simultaneously • Fluent German, both written and spoken; English skills are a plus • Confident user of Google Workspace (Sheets, Gmail, Calendar, etc.) • Proficient touch typing (10-finger system); several years' experience working from home is an advantage
🏖️ Benefits
• Modern IT equipment and IT support • Competitive, market-based salary with performance-related incentives • Discounts on well-known brands and special offers on our entire vehicle inventory for you, your family and friends • We care about your development — from day one we offer individual training and coaching • We value open communication and strong results over a dress code
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