Autodesk
10,000+ employees
Founded 1982
📱 Media
Architecture • Engineering • Media
Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.
Product Support Specialist
🔥 0 minutes ago
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Autodesk
10,000+ employees
Founded 1982
📱 Media
Architecture • Engineering • Media
Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.
📋 Description
• Assist Autodesk Tandem customers by responding to questions and issues submitted via multiple communication platforms • Manage customer cases meticulously by logging cases with accurate information • Performing research, root cause analysis, and troubleshooting to resolve cases • Understanding the customer needs and providing proactive suggestions to improve customer use • Escalating critical issues while partnering with engineering for resolution for customer • Updating the customer with issue status, resolution expectations, and workarounds • Develop reports with trend analysis of customer issues and maintain support insights • Share your knowledge of our products by contributing to the development of our knowledge base • Advocate the customers’ needs by actively participating on our community message boards • Create and deliver effective content for the customer to achieve the full potential of their technology investment
🎯 Requirements
• 5+ years’ experience with the BIM, Architecture, Construction industry or related fields • 8+ years’ experience supporting customers in the software industry • Excellent communication skills, both written and verbal • Ability to present and engage with both internal and external stakeholders • Strong analytical, problem solving, decision-making and facilitation skills • Ability to convey complex workflows coherently to a live or virtual audience • Strong work ethic, high-quality standards and passionate about great customer experiences
🏖️ Benefits
• Annual cash bonuses • Comprehensive benefits package
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