Customer Support Representative

Job not on LinkedIn

🕒 March 20

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AutoHDR

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

📱 Media

SaaS • Media

AutoHDR is a web-based software product that appears to provide automated HDR (high-dynamic-range) image processing and related image-management features. The interface hints (Upload, Listings, Pricing, Referral Link, Sign In) indicate it is offered as an online service where users can upload photos for automated enhancement, manage image listings or portfolios, and subscribe or pay for usage. The platform likely targets photographers, real-estate professionals, and businesses needing bulk or automated photo enhancement.

📋 Description

• Own inbound support and make sure the product is delivered well to users. • Respond quickly, solve problems clearly, and ensure every customer gets the right outcome fast. • Handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. • Spot when something is a bug, a churn risk, a sales opportunity, or an onboarding issue, and route it correctly. • Solve what can be solved, escalate what needs escalation, and leave the customer feeling taken care of. • Constantly think about how support can be faster, smarter, and more scalable over time.

🎯 Requirements

• You love helping people and communicating clearly. • You are fast, organized, and highly responsive. • You have strong judgment and know how to solve problems without overcomplicating them. • You are high-agency and take ownership instead of waiting around. • You can stay calm under pressure and handle urgent issues well. • You pay close attention to detail and care about quality. • You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity. • You think in systems and naturally look for ways to improve workflows over time. • You are comfortable working quickly across inboxes, tickets, Slack, and internal tools. • Bonus if you: Have worked in customer support, operations, or a fast-paced SaaS environment. • Have experience in real estate media or real estate photography. • Have experience handling quality control, escalations, or technical support. • Have used AI tools to improve workflows or automate repetitive work.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities