Customer Support Representative

Job not on LinkedIn

🕒 April 2

🗽 New York – Remote

🗽 New York – Remote

💵 $3.5k - $5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution • Manage collections and overdue payments, including negotiating payment plans and settlements • Review and analyze account receivable reports to identify trends, risks, and areas for improvement • Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions • Develop and implement strategies to improve collection efficiency and minimize delinquency rates • Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction • Maintain accurate and up-to-date customer records, including payment logs and communication histories • Meet or exceed monthly collections and reconciliation targets while ensuring high service quality • Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates • Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols • Prepare and distribute payment notices, confirmations, and remittance details • Investigate and resolve payment discrepancies and transaction-related errors • Uphold confidentiality, transparency, and compliance across all customer and partner transactions

🎯 Requirements

• Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations • High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred • Proven ability to manage financial documentation and client correspondence with accuracy • Excellent communication, negotiation, and relationship management skills • Strong analytical and problem-solving abilities with high attention to detail • Sound knowledge of Escrow laws and financial compliance frameworks • Ability to work independently and remotely, maintaining consistent productivity and professionalism

🏖️ Benefits

• Competitive compensation and benefits packages • Opportunities for growth and development within the organization