Engagement Support Specialist

🕒 April 1

☕ Washington – Remote

☕ Washington – Remote

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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CYPFER

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

Cybersecurity

CYPFER is a global leader in cyber-attack incident response and ransomware post-breach recovery. The company provides a comprehensive range of cybersecurity services, including incident response, ransomware recovery, digital forensics, and cyber risk management. It offers services such as business email compromise resolution, cloud and web application investigations, dark web monitoring, and advisory. CYPFER is known for its rapid deployment of in-house specialists, providing 24/7 global support to ensure businesses stay secure and resilient against cyber threats. With a focus on integrating seamlessly with clients' operations, CYPFER is dedicated to offering unmatched care and commitment to cybersecurity.

📋 Description

• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements. • Participate in scoping calls and take detailed technical notes to support contract development. • Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution. • Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices. • Support sales and effort estimation during pre-engagement phases. • Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff. • Ensure consistent delivery of high-quality service & support on a client and partner engagement. • Ensure consistent, timely resolution (scope and contract) of issues. • Ensure consistent professional conduct. • Assist in reporting and documentation for client engagements and commercial activities. • Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

🎯 Requirements

• Strong business communication skills. • Proven experience in engagement coordination, contracting, or client-facing roles. • Exceptional organizational skills and attention to detail. • Ability to work independently and manage multiple priorities in a high-pressure environment. • Strong problem-solving capabilities and critical thinking under time-sensitive conditions. • Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences. • Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • On-call rotation