Technical Support Engineer

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Automation Anywhere

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Automation Anywhere is a leader in agentic process automation, providing solutions that streamline complex workflows across various industries. They offer a platform that integrates artificial intelligence and automation, allowing businesses to automate any process and improve efficiency. With features like AI agent creation, document automation, and centralized management, Automation Anywhere empowers businesses to reduce costs, improve productivity, and achieve higher accuracy in their operations.

📋 Description

• Providing technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components • Diagnosing and troubleshooting application, infrastructure, and configuration issues across cloud and on-prem environments • Analyzing logs, scripts, and automation workflows to identify root causes and recommend effective solutions • Handling customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses • Collaborating with internal teams to escalate and resolve complex technical problems • Maintaining high customer satisfaction through professional communication and ownership of each issue • Documenting known issues, workarounds, and solutions in the knowledge base • Participating in weekend or rotational shifts as part of 24x7 support coverage

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field • 2+ years of experience in technical support, application support, or software troubleshooting • Must be willing and able to work Pacific Time hours on a regular basis regardless of your remote office location • Strong understanding of Windows and/or Linux environments • Working knowledge of databases (SQL Server, MySQL, or Oracle) • Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)

🏖️ Benefits

• Flexible work schedule / remote roles • Unlimited Personal Time Off • 12 holidays off per year • 4 days volunteer time off per year • Eligible for 4 company Achievement days off per year • Variety of health care and well-being benefits • Paid family/parental leave