Technical Support Analyst

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $59.9k - $76.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CSC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across a range of fund strategies, transactions involving capital markets participants in both public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. We are the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300. Founded in 1899 and headquartered in Wilmington, Delaware, USA, CSC prides itself on being privately held and professionally managed for more than 120 years. CSC has office locations and capabilities in more than 140 jurisdictions across Europe, the Americas, Asia Pacific, and the Middle East. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. We are the business behind business®.

📋 Description

• Provide technical case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates • Collaborate with team members in a fast-paced environment • Work under clearly defined guidelines, with moderate supervision, making sound decisions based on previous experience and confirming your conclusions with more senior level team members prior to execution • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities • Develop proficiency in all Corptax products from a technical perspective • Perform release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements • Assist on various projects as assigned • Learn new technology and experiment with potential internal efficiency solutions • Demonstrate consistent exemplary standards of ethical conduct • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

🎯 Requirements

• 3-4 years of relevant software support experience • Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and API’s • Bachelor’s degree in a technology field is preferred or relevant experience • High standards of customer service and support, honesty, and integrity • Proficiency with Microsoft products • Ability to quickly learn Corptax technologies • Ability to accurately and completely document case information into the Corptax case tracking software • Excellent problem-solving skills • Strong, positive attitude and work ethic desired • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences • Strong communication skills – both written and verbal • Strong interpersonal skills • Self-motivated with a drive for continuous improvement.

🏖️ Benefits

• Annual success-sharing bonuses or commission plans based on individual performance • Comprehensive benefits package • Support for colleagues with disabilities • Competitive and comprehensive benefits package