Account Manager, Lysted

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Automatiq

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B2B • Media • SaaS

Automatiq is a company that specializes in automation solutions for the ticket reselling industry. It offers a dynamic ticket pricing and distribution platform designed to maximize return on investment (ROI) and reduce overhead costs. Automatiq provides tools for fully managing ticket inventory, implementing seamless pricing strategies, and offering unique insights into market trends with its data analytics services. The company's platform allows ticket brokers to automate ticket lifecycle management, thereby enhancing operational efficiency and increasing sales. Automatiq is noted for its fully managed pricing services, real-time inventory distribution, and robust support for clients.

51 - 200 employees

Founded 2022

🤝 B2B

📱 Media

☁️ SaaS

📋 Description

• Assist with client onboarding process and perform demos • Maintain and improve relationships with existing clients • Communicate rates and our billing process • Audit current CRM database and updating for accuracy • Identify accounts where the tool is underutilized • Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products • Work directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer • Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction • Communicate with CSR 1&2 for improvements in customer responses & handling • Track and communicate software feature requests • Upsell/Cross-sell additional products to our client base

🎯 Requirements

• 2+ years of customer service/account management experience • Excellent problem-solving skills • Ability to take the initiative and have good judgement in making decisions • Excellent communication skills • Able to handle multiple tasks simultaneously and adapt to meet the team's needs • Team player attitude and strong work ethic • High level of organizational skills and attention to detail • Good follow-through and troubleshooting skills • Able to work collaboratively with a team and independently without supervision • Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems • Proficient with Microsoft Excel.

🏖️ Benefits

• This role will also be eligible for an annual discretionary bonus.