Account Manager

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October 7

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Automatiq

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B2B • Media • SaaS

Automatiq is a company that specializes in automation solutions for the ticket reselling industry. It offers a dynamic ticket pricing and distribution platform designed to maximize return on investment (ROI) and reduce overhead costs. Automatiq provides tools for fully managing ticket inventory, implementing seamless pricing strategies, and offering unique insights into market trends with its data analytics services. The company's platform allows ticket brokers to automate ticket lifecycle management, thereby enhancing operational efficiency and increasing sales. Automatiq is noted for its fully managed pricing services, real-time inventory distribution, and robust support for clients.

51 - 200 employees

Founded 2022

🤝 B2B

📱 Media

☁️ SaaS

📋 Description

• Drive the successful transition of Automatiq prospects from trial users to fully onboarded, paying clients • Communicate rates and ensure trial is up to standards • Understand the company billing structure and answering questions regarding monthly bills & addressing discrepancies with billing department • Manage and strengthen relationships with existing clients, overseeing a portfolio of approximately 100-150 accounts • Audit current CRM database and updating for accuracy • Identifying accounts where the tool is underutilized • Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products • Work directly with Sales, Onboarding Specialists, and Directors of Account Management and Customer Relations to create a seamless experience for the customer • Provide high level customer support, documenting solutions, deescalating issues & maintaining customer satisfaction • Communicate with CSR 1&2 for improvements in customer responses & handling • Track and communicate software feature requests • Cross-sell additional products to your client base

🎯 Requirements

• Excellent problem solving skills • Ability to take the initiative and make decisions • Excellent communication skills • Ability to multi-task and be flexible to accommodate the needs of the team • Excellent team player • Strong work ethic • High level of organizational skills and attention to detail • Good follow through and troubleshooting skills • Able to work collaboratively with a team and independently without supervision • Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, email, and various other dashboard and KPI tracking systems and customer support ticketing systems • Experience in the entertainment/ticketing industry • 2+ years in a business customer-facing role, preferably in account management

🏖️ Benefits

• This role is also eligible for quarterly performance-based commissions. • At Automatiq, we are committed to providing competitive pay and benefits. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.