Customer Success Engineer, VIP

🕒 February 6

🇺🇸 United States – Remote

💵 $70k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Automattic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🌐 Web 3

🤝 Non-profit

💰 Funding Round on 2021-05

Web 3 • Software • Non-profit

Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.

📋 Description

• Provide high-quality technical support and consultation through Zendesk tickets and customer calls. • Handling complex and urgent customer situations, including incident response and escalations. • In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams. • Providing architectural guidance to customers on WordPress implementations. • Building and updating internal and customer-facing documentation. • Contributing to the continuous improvement of our platform, processes, and customer experience.

🎯 Requirements

• US-based position • Excellent communication skills • Self-motivated work ethic • Advanced troubleshooting abilities • Experience in customer-facing roles in an enterprise support environment

🏖️ Benefits

• Open vacation policy • Health insurance • 401(k) matching • Flexible working hours • Professional development opportunities