Forward Deployed Engineer

Job not on LinkedIn

🕒 March 12

🇺🇸 United States – Remote

💵 $180k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Automattic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🌐 Web 3

🤝 Non-profit

💰 Funding Round on 2021-05

Web 3 • Software • Non-profit

Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.

📋 Description

• Engage directly with large VIP customers (often embedded in their teams) to ensure successful adoption, integration, and scaling of WordPress VIP solutions. • Directly identify and solve complex architectural and technical problems. • Partner with customers as they leverage VIP’s support capabilities, ensuring they fully utilize VIP's high-availability support. • Conduct technical discovery and design sessions, producing architecture recommendations, migration plans, and implementation guidance. • Maximize the customer’s value from VIP’s platform, integrations, and partner ecosystem. • Identify and shape professional services opportunities through ongoing technical engagement. Document and refer engagements to other VIP PS teams. • Define scopes of work (SOWs) for technical expansion projects, collaborating closely with Services, Account Management, and Commercial teams. • Participate in presales and renewal discussions as the technical voice of confidence and credibility. • Maintain a living technical knowledge base of customer architectures, deployments, and patterns. • Act as the internal authority on assigned customer environments, proactively identifying risks and opportunities. • Contribute to team-wide tooling and process improvements, including delivery platforms, AI workflows, and documentation systems (e.g., Rocketlane, Notion, or similar).

🎯 Requirements

• 5+ years of hands-on experience in web or application engineering, minimally in PHP and/or JavaScript. • Strong familiarity with WordPress at scale, including common architectures, REST APIs, caching/CDNs, performance optimization, integration methods and security hardening. • Experience working directly with large customers in technical consulting, architecture, or professional services. • Proven ability to diagnose and resolve complex technical issues in distributed or high-traffic environments. • Excellent communication and stakeholder management skills: equally comfortable in a debugging session and an executive briefing. • Commercial mindset: ability to spot opportunities for value expansion and articulate ROI to non-technical stakeholders.

🏖️ Benefits

• Open vacation policy • Compensation philosophy information • Benefits page for country-specific benefits • Employee Resource Groups