Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

💵 $25k - $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Automattic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🌐 Web 3

🤝 Non-profit

💰 Funding Round on 2021-05

Web 3 • Software • Non-profit

Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.

📋 Description

• Respond to WordPress and platform-related inquiries through live chats and email-based tickets. • Investigate WordPress and hosting questions and issues for high-touch enterprise clients and agencies. • Perform advanced troubleshooting for WordPress and platform-related issues. • Troubleshoot WordPress performance bottlenecks, including slow queries, caching issues, and excessive admin-ajax usage. • Use monitoring tools such as Grafana to investigate performance trends and propose optimizations. • Investigate WordPress security issues, identify indicators of compromise, and pinpoint potential entry points or causes. • Identify security threats and escalate them accordingly. • Collaborate with teams and disciplines within Pressable and Automattic. • Teach others and share knowledge while adapting to new technologies. • Report to Customer Support leadership.

🎯 Requirements

• Expert-level knowledge of WordPress, its inner workings, common and advanced issues, community, and proper use cases. • Advanced foundation in investigating WordPress performance issues, including slow queries, caching issues, and excessive admin-ajax usage. • Experience leveraging monitoring and diagnostic tools such as Grafana to investigate performance and security issues. • Solid understanding of WordPress security issues, including identifying indicators of compromise, investigating entry points, and escalating threats. • Strong understanding of HTTP request methods, status codes, cookies, headers, CSP, HSTS, and CORS. • Ability to leverage browser developer tools effectively. • Proficiency in HTML, JavaScript, CSS, and Git, with proven ability to troubleshoot and solve technical issues directly within PHP code. • Eagerness to learn, adaptability, and ability to teach others. • Self-driven work ethic and initiative through task completion. • Excellent communication skills across technical and non-technical audiences. • Fluency with AI tools for log analysis and performance diagnostics, with sound judgment to verify outputs. • Candidates must be located in Latin America.

🏖️ Benefits

• Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision). • Matching 401(k) for US-based staff. • Life and Disability Insurance for US-based staff (100% Paid Life & LTD). • Work from home with a home office setup and coworking allowances. • Open vacation policy (no set number of days per year). • Hardware and software, books or conferences that promote continued learning.