Customer Success Representative

Job not on LinkedIn

🕒 July 14

🌐 Mexico, Colombia, +6 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇬🇹 Guatemala – Remote 🇦🇷 Argentina – Remote 🇭🇳 Honduras – Remote 🇩🇴 Dominican Republic – Remote 🇧🇷 Brazil – Remote

💵 $1.5k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AUTOPAY

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Series A on 2017-02

Finance • Fintech

AUTOPAY is a company that specializes in streamlining the auto financing process, offering services such as auto refinance, lease buyouts, and new car loans. With a diverse network of lenders, AUTOPAY ensures competitive rates for a wide range of credit profiles. The company emphasizes a simple online application process enhanced by their marketplace of lenders, allowing customers to apply in minutes and manage loans through a virtual financial office without the stress of traditional methods. AUTOPAY offers secure, efficient electronic transactions, making car financing quicker and more effective while helping customers improve their financial situations by lowering interest rates and monthly payments.

📋 Description

• Answer all phone calls received and provide a world-class customer service experience • Respond to customer inquiries regarding vehicle purchases, refinances, open applications, and related questions • Complete customer applications over the phone or via text/email using various systems • Send emails to the correct departments to resolve customer complaints and issues beyond scope • Manage inbound and outbound customer communication by email, phone, and text • Maintain Legal and Compliance concerns when completing applications • Document account, contact, and activity information in various systems • Respond to auto finance inquiries in a timely, efficient, and professional manner • Meet metrics and standards set by management • Maintain overflow through TSG phone systems and serve as the starting point of the customer journey across TSG brands • Work 10am–7pm MST, including one Saturday per month from 8am–5pm MST

🎯 Requirements

• High School diploma is required • One (1) year of customer service-related experience in a call center preferred • Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships • Strong listening, verbal, and written communication skills • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence • Ability to effectively present information to customers, clients, and all levels of management • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions • Ability to deal with problems involving concrete variables in standardized situations • Detail-oriented with ability to organize, prioritize and work independently • Strong critical thinking skills • Ability to toggle between applications on a dual monitor setup • Proficiency with Microsoft Office, with intermediate Excel ability, required • Keyboarding/computer skills and heavy computer and phone usage • High level of personal motivation, professionalism and integrity required • Ability to exercise discretion and judgment • Must be dependable • Must have a desktop or laptop PC capable of installing and running the Windows App • Device must support a hardwired Ethernet connection • Reliable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload • Must provide own headset, mouse, and keyboard • Must be able to work the stated schedule, including one Saturday per month

🏖️ Benefits

• Steady growth • Strong and supportive leadership team • In-depth training and tools to ensure success • Equal opportunity employment