Customer Success Manager

🔥 48 minutes ago

🇦🇺 Australia – Remote

💵 A$115k - A$130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 51 days.

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AutoRABIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AutoRABIT is a company specializing in automated DevSecOps solutions specifically for Salesforce environments. It offers a variety of products and services aimed at enhancing security, compliance, and productivity for enterprise teams using Salesforce. These include automated release management, data protection, static code analysis, and visual analytics tools. AutoRABIT's solutions are designed to support rigorous data security regulations and ensure quality in application releases. The company's offerings are built to provide deep automation and visibility into the Salesforce DevOps pipeline, catering to industries such as banking, healthcare, and life sciences.

📋 Description

• Own a portfolio of strategic and technically complex customers, with accountability for adoption, customer health, value realization, renewal readiness, and growth • Build trusted relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors • Develop a strong understanding of each customer's Salesforce development lifecycle, including source control, environments, testing, release management, deployments, and governance • Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement • Lead technical and strategic discovery to understand customer operations, friction points, and desired outcomes • Apply Salesforce DevOps and software delivery best practices to improve adoption and measurable customer value • Create success plans with business and technical objectives, milestones, adoption goals, and success measures • Identify customer risk, diagnose root causes, and lead recovery plans across technical and business stakeholders • Coordinate resources across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership • Guide customers through implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments • Identify opportunities to expand AutoRABIT's value based on customer use cases, technical maturity, and business objectives • Bring customer insights, technical patterns, and product feedback to Product and Engineering

🎯 Requirements

• 5+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or other customer-facing enterprise technology roles • 2+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software • Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations • Strong technical background with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes • Experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams • Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle • Strong understanding of Salesforce development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges • Strong working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories • Working knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance • Ability to understand technical architectures and customer workflows, identify areas of risk or friction, and recommend appropriate next steps • Ability to independently conduct technical discovery and uncover root causes • Ability to translate complex technical concepts into clear business outcomes for executive and non-technical stakeholders • Familiarity with engineering performance concepts and metrics, including DORA metrics • Strong executive presence, communication, presentation, and problem-solving skills • Australian work eligibility • Experience supporting Fortune 500 or similarly complex organizations preferred • Experience within Financial Services, Healthcare, Government, or other regulated industries preferred

🏖️ Benefits

• Fully remote work • 10% travel required

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