Director, Product Operations

🕒 July 14

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚡️ Product Operations

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Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Secondary Market on 2021-07

Healthcare • Consulting • Logistics

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement. • Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing. • Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews. • Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs. • Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence. • Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews. • Leading tooling and systems strategy for product management platforms, workflows, and documentation standards. • Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency. • Identifying operational bottlenecks and implementing continuous improvement initiatives across teams. • Supporting strategic initiatives including organizational scaling, change management, and process transformation. • Managing and mentoring Product Operations team members and fostering a culture of accountability and continuous improvement.

🎯 Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or related field; MBA preferred • 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions • 3+ years of people leadership experience managing high-performing teams • Strong understanding of product development methodologies including Agile, Scrum, and Lean practices • Proven experience implementing operational processes and scaling cross-functional organizations • Advanced analytical and problem-solving skills with experience using data visualization and reporting tools • Excellent communication, facilitation, and executive stakeholder management skills • Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Experience supporting SaaS, technology, or digital product organizations • Familiarity with OKRs, product analytics, and customer feedback systems • Experience leading organizational change initiatives or PMO transformations • Strong financial, forecasting, and resource planning capabilities

🏖️ Benefits

• Health insurance • 401(k) matching • Unlimited PTO • Paid Parental Leave • Education reimbursement • Wellness reimbursement program