Director, Communications, Operations, Customer Service

Job not on LinkedIn

🔥 47 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

🤝 B2B

💰 Private equity on 2010-08

Biotechnology • Healthcare • B2B

Avantor is a leading life science tools company and global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. From discovery to delivery, Avantor works side-by-side with scientists worldwide to enable breakthroughs in medicine, healthcare, and technology by supplying laboratory consumables, chemicals, equipment, distribution and lab services used across research, development and production. Its portfolio is used at more than 300,000 customer locations in 180 countries; the company operates 200+ locations with 13,500+ associates and has a long operational history of over 120 years.

📋 Description

• Develop and lead a global communications strategy supporting Operations and Customer Service priorities • Advise Operations and Customer Service executive leadership on organizational priorities, transformation, reputation management, employee engagement, and stakeholder communications • Build integrated communications plans aligned with enterprise, regional, and functional needs • Translate complex business strategies into compelling narratives • Lead communications for manufacturing, distribution, supply chain, logistics, quality, procurement, and customer service functions globally • Develop scalable communication frameworks and self-service resources for Customer Service leaders and teams • Support initiatives improving customer experience and alignment between operational performance and customer expectations • Collaborate with site leaders and regional stakeholders to communicate with frontline and office-based associates • Advise on communications for operational initiatives, site activities, business continuity events, and transformation programs • Provide executive communications support, including speechwriting, presentations, leadership messages, town halls, and organizational updates • Lead the COO's communications and thought leadership strategy • Develop and govern executive social media strategies • Identify earned media, speaking engagement, and external visibility opportunities • Lead communications for large-scale transformation initiatives • Partner with change management, Human Resources, and business leaders on organizational change communications • Develop associate engagement strategies that reinforce culture and organizational trust • Ensure communications reach diverse employee populations • Own communications preparedness and response for operational issues, disruptions, and site incidents • Develop crisis communications plans, tools, and training programs • Advise on operational risk, reputation management, customer-impacting events, and business continuity • Coordinate with Legal, Regulatory, Quality, EHS, and Communications teams during sensitive situations • Establish objectives, metrics, and reporting mechanisms to measure communications effectiveness • Analyze audience insights and communication performance data • Monitor emerging communications trends, digital innovations, and industry best practices • Ensure governance and consistency across communications activities

🎯 Requirements

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, Business, or a related field required • 15+ years of progressive communications experience across corporate, agency, or consulting environments • Demonstrated success developing and leading enterprise-wide communications strategies for complex global organizations • Significant experience supporting senior executives and advising leadership teams on high-impact business issues • Strong experience across internal communications, executive communications, change communications, media relations, social media, and crisis management • Experience supporting operations, manufacturing, supply chain, customer service, industrial, healthcare, life sciences, or similarly complex business functions preferred • Proven success operating in highly matrixed, global organizations • Experience leading organizational transformation and change communications initiatives • Strategic communications expertise with exceptional business acumen • Outstanding writing, editing, storytelling, and presentation skills • Ability to influence and advise senior executives on sensitive and complex business issues • Executive presence and strong interpersonal effectiveness • Experience navigating ambiguity, organizational change, and fast-paced business environments • Strong issues management and crisis communications capabilities • Ability to build trusted relationships across functions, regions, and leadership levels • Experience measuring communications effectiveness and translating insights into action • Highly collaborative, proactive, and solutions-oriented leadership style • Strong project management and organizational capabilities with the ability to manage multiple priorities simultaneously • Digital fluency across social, digital, and emerging communications platforms • Commitment to continuous improvement, innovation, and communications excellence • Willingness to undertake domestic and international travel up to 15%

🏖️ Benefits

• Learning experiences to support career growth and success • Diverse, equitable and inclusive culture • Equal employment opportunity • Reasonable accommodation during the employment process