Site Services Territory Manager

🕒 May 22

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

Science • Biotechnology • Healthcare Insurance

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Report to the region director of services • Work closely with Avantor’s Lab and Production Services professionals • Perform customized, mission-based lab work and research protocols • Serve customers by returning time back to science • Own account or regional operational delivery • Set operational priorities across the supervisor team • Conduct monthly operations reviews with direct report supervisors • Lead major operational events including new site implementations and significant scope expansions • Serve as senior operational escalation contact for account • Conduct customer business reviews with senior leadership • Influence and persuade customer stakeholders

🎯 Requirements

• High School Diploma or GED required • Bachelor's degree in supply chain, business, life sciences, engineering or related field preferred • 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required • 5+ years of formal supervisory experience, including supervision of supervisors, required • Microsoft Office experience required • Documented track record leading scope-level improvement initiatives with quantified business impact • Managing operating budgets and partnering on account-level financial reviews • Senior customer relationship management in a services or regulated environment • Experience in pharmaceutical, biotech, medical device, or similar regulated client industries • Advanced proficiency with inventory management systems and analytics platforms • Strong business acumen, including budgeting and commercial fundamentals • Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent) • Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools • Working knowledge of project and program management methodologies • Valid driver's license and reliable form of transportation required • Overnight travel is required • Occasionally lift, carry, push, or pull up to 25 pounds

🏖️ Benefits

• Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) • Paid Time Off (PTO) • Company-paid holidays • Choice holidays • Flexible Spending Account (FSA) • Health Savings Accounts (HSA) • Commuter benefits • 401(k) • Tuition assistance • Employee stock purchase plan discount • Critical illness coverage • Hospital indemnity coverage • Accident coverage • Legal protection • Identity theft protection • Pet insurance • Auto and home insurance • Recognition programs to celebrate peers and earn points for gifts and products