CX Named Account Manager

🕒 2 days ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Own the narrative to drive sales results with customers and prospects through channel partners • Protect core voice and hardware business while expanding into Infinity, Nexus AI, Cloud, and Orchestration territories • Act as primary business consultant to customer C-suite executives • Lead discussions on Total Cost of Ownership, Return on Investment, and commercial justification for complex migrations • Develop transition strategies and modernization roadmaps for customers migrating from legacy environments • Ensure compliance with strict financial security standards • Evangelize autonomous Agentic AI solutions for complex workflows • Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure • Lead high-level business discovery for large-scale CCaaS solutions across voice and digital channels • Partner with engineering on product demonstrations and Proofs of Concept • Showcase integrations with CRM, WFO, and ERP applications • Maintain expert knowledge of the CCaaS competitive landscape • Articulate Avaya’s differentiation and innovation-on-existing-investments strategy

🎯 Requirements

• 5+ years of successful CCaaS/CX/UCaaS sales experience • Strong preference for experience selling through channel partners • Proven history managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies • Exceptional communication, presentation, and whiteboarding skills • Ability to command a room and lead strategic, value-focused discussions with C-level audiences • Demonstrated history of hitting and exceeding sales targets and growing global accounts • Ability to travel as required to achieve sales plans • Fluency in written and spoken Chinese, Korean, and English • Bachelor degree or equivalent experience • Master Degree preferred

🏖️ Benefits

• Equal Opportunity employer • Equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or other protected characteristic • Virtual home office in Dalian, China