Avaya
5001 - 10000 employees
🤝 B2B
💰 Post-IPO Debt on 2022-06
AI • B2B • Communications
Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.
Solution Engineer
🔥 0 minutes ago
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Avaya
5001 - 10000 employees
🤝 B2B
💰 Post-IPO Debt on 2022-06
AI • B2B • Communications
Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.
📋 Description
• Lead the technical discovery and design of complex, large-scale CCaaS solutions • Architect and present solutions utilizing embedded and third-party AI/ML services • Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts • Act as the trusted technical advisor to the sales team and customer executives • Maintain expert-level knowledge of the CCaaS competitive landscape
🎯 Requirements
• Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role • 5+ years of CCaaS/SaaS/Cloud contact center experience • Deep, hands-on experience designing and presenting modern cloud contact center reference architectures • Proven ability to articulate the value of AI in CX • Expertise in mapping and designing end-to-end customer journeys • Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts • Practical knowledge of building and demonstrating sophisticated, data-driven workflows • Exceptional communication, presentation, and whiteboarding skills • Local languages and English are required
🏖️ Benefits
• Professional development opportunities • Working with a community that values contributions and supports growth
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